Why don't you provide telephone support through a call center?
Call centers are extremely expensive to operate and would force our prices up significantly. We provide hosting solutions to clients from many different countries and telephone support does not efficiently function across that platform whereas web based support does. We find that we can be more specific with web based support compared to verbal support via the phone. Web based support also documents our responses so you can revisit them at a later date rather than trying to make your own notes from a telephone conversation.
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